I have had another nasty surprise. I have written elsewhere about the need for UPS units.
A large UPS unit that was playing a critical role in my network was done in at some point, I am guessing a recent storm that got a different unit elsewhere in the house.
Alas, this was a large ULTRA 2000 unit.
I noticed a flashing light. I determined after tinkering that it was not charging. I just got off the phone with their customer service. (There was no online support or manual, etc.)
Bottom line: ULTRA is not going to replace the unit.
My editorial observation.
I have never had any problems getting batteries or units replaced by APC, if you get my meaning.
ULTRA and TIGER DIRECT are sister companies.
I will now buy or wish for only APC UPS units.
I am hoping that the large and rather heavy black paperweight which decorates my floor will still act as a good surge protector. I can at least move it to equipment which doesn’t absolutely demand uninterrupted power.
Finally, I am deeply grateful to the person who sent me this unit. I think it must have died doing its job. It protected equipment. This unit was protecting my router and large switch, network remote power controller, internet phone base and slingbox: the sort of stuff that gets screwed up when there are power losses. That’s what they are for!