UPDATE 20 April 2011:
I was alerted to the fact that the website of Laser Monks has been down for maintenance for a while. I sincerely hope they are able to get back on their feet and do a great job in the future!
ORIGINAL POST: Jan 28, 2011
You know that I often will review and promote products made by Catholic religious. Have I mentioned Mystic Monk Coffee lately?
I have always been pleased with what I have ordered or received from these groups, such as soap made by Domincan nuns.
A while ago I ordered some printer products from LaserMonks, Cistercian Monks who sell recycled and new stuff for computer printers as well as quite a few other things. A great idea right? They have been around for a while.
I used them once before. The cartridge I got for a laser printer was, I believe, the culprit which effectively deep-sixed that printer. I hadn’t used them since.
Just recently I saw they had a promotion going and decided to give them another shot, since I was in real need of cartridges for my color ink-jet printer.
I ordered stuff on 8 January – 20 days ago. I received my confirmation. Everything was paid for. I didn’t pay for the fastest shipping method, thanks be to God, but…
20 days later I still don’t have the things I bought from LaserMonks.
They should have arrived in just a few days.
I wrote two emails to them. No response. I called, twice. The first time, during business hours, I couldn’t get to a human being. The second time, I got someone who explained that they were having some problems filling orders, but that I would have my order by Wednesday (two days ago). Still nothing.
Today I received an email from LaserMonks explaining that their recent growth has created problems for orders and emails.
All I can say is, when it comes to LaserMonks, caveat emptor.
Other people will have, I am sure, positive experiences with LaserMonks. So far, I have not. I share this that you may be more aware of what you may be getting into.
If you have anything time sensitive going on, if your business depends on reliable delivery so you can do your own thing, know what you are getting into. I can’t speak about their own products… since I haven’t received them.
If they can correct their obvious problems, my tune may change…. if I can ever be convinced to try them again. If they can ever convince me to try them again.
If people want to post their positive experiences with LaserMonks, they should feel free to do so.